KPI Dashboard

Current Date

Attention

The main signals for today and the selected date range.

Attention Center

Scanning the selected range for red and yellow flags.

0 Total flags
0 Red flags
0 Yellow flags

Communication & Conversion

Eligible Lead Conversion
0%
0 of 0 leads converted
0 new inbound callers
Total Talk Time
0h
0h inbound / 0h outbound
Inbound Calls
0
Answered Calls
0
0% answer rate

CCC Talk Time

CCC Talk Time

Missed Call Accountability

Missed Calls
0
0% of inbound calls
Recovery 0%
0 / 0 called back
CCC Not Picked Up 0
No Available Agent 0
0 coverage gap review

Lead Outcomes

Call Tree Escalations
0
Declined Calls
0
Medi-Cal vs Cash Pay
0
0 Medi-Cal / 0 cash pay

Marketing Activity

How Clients Heard About Us
0
Outreach
0

Psychology Today Inquiries

Email counts unavailable.

Inquiries in Selected Dates
--
TherapistSelected DatesTotal Tracked

Phone Sources

Marketing Phone Numbers
0

Therapist Capacity

Goal Sessions
--
Booked Sessions
--
Sessions Still Needed
--
Available Sessions
--
Total Possible
--
Can Hit Goal?
--
If available sessions are booked

Openings & Waitlist Demand

Openings by Location
0
Waitlisters by Location
0
0 cash pay / 0 Medi-Cal
Waitlist Matches
0

Scheduling Outcomes

Jane appointment outcomes for intakes, no-shows, and arrived sessions.
First-Time Callers
0
New inbound callers
Total Intakes
--
Appointment-status source needed
First-Session No-Shows
--
Only first appointments, not all scheduled sessions
Total Scheduled
--
Arrived--
No-show--
Returned After Intake
--
Appointment history needed
Scheduled by Location
--
In-Person vs Telehealth
--

Where My Clients Live

-- Number of cities

Call Handling Review

Coordinator Ringing

Not picked up includes rings another coordinator answered. Team missed calls are shown separately.
Coordinator Rings Picked Up Not Picked Up Declined Not Picked Up Rate

Top Missed-Call Reasons

Inbound Volume by Day and Time

Audit Tools

Temporary internal review area for tag cleanup.
0 Calls likely needing tag review